[He nods, taking a moment to try and imagine the exact scenario. It would be better if she was using video, but he doesn't ask her to put it on; she's clearly made a choice to remain voice-only.]

You're going to need to reach in, feel around to see what the situation is. Don't try to pull out just yet, you're likely to make it worse or break something. Find the wires that are actually keeping your foot trapped and work on getting loose from them one by one, toes to ankle.